Administration

Settings and billing

Every setting, what it changes, and which plan unlocks what.

Queue settings

Settings tab

Control	What it does
Average service time	How long one customer typically takes. Drives every wait estimate and the timing of Get Ready alerts. The single most consequential setting you have.
Get Ready threshold	How close to their turn a customer is told to head back. Match it to how far people wander.
Operating hours	Opening and closing times. Joins are refused outside them, so nobody arrives to a closed door.
Auto-close time	Closes the queue automatically at a set time each day, so a forgotten queue does not collect overnight joins.
Maximum capacity	The most people allowed waiting at once. Beyond it, joining is refused. Set it to zero for no limit.
Maximum party size	The largest group a single customer can put on one ticket.
Timezone	Controls opening hours, auto-close and every time shown. Set it once, correctly.
Turn message	Rewrites the text a customer receives when it is their turn. Short is better.

Average service time
How long one customer typically takes. Drives every wait estimate and the timing of Get Ready alerts. The single most consequential setting you have.
Get Ready threshold
How close to their turn a customer is told to head back. Match it to how far people wander.
Operating hours
Opening and closing times. Joins are refused outside them, so nobody arrives to a closed door.
Auto-close time
Closes the queue automatically at a set time each day, so a forgotten queue does not collect overnight joins.
Maximum capacity
The most people allowed waiting at once. Beyond it, joining is refused. Set it to zero for no limit.
Maximum party size
The largest group a single customer can put on one ticket.
Timezone
Controls opening hours, auto-close and every time shown. Set it once, correctly.
Turn message
Rewrites the text a customer receives when it is their turn. Short is better.

Business and branding

Control	What it does
Business name	Shown to customers when they join. Also forms your queue address, so changing it changes your link.
Colour scheme	Sets the accent colour of your dashboard and your customer-facing queue page.
Logo	Appears on the page customers land on after scanning.
Contact details	Your phone number and address, shown to customers and used for account recovery.

Business name
Shown to customers when they join. Also forms your queue address, so changing it changes your link.
Colour scheme
Sets the accent colour of your dashboard and your customer-facing queue page.
Logo
Appears on the page customers land on after scanning.
Contact details
Your phone number and address, shown to customers and used for account recovery.

The three plans

What each plan unlocks

Control	What it does
Free	One queue, QR joining, live positions and wait estimates. Capped at a fixed number of customers served in total, not per month.
ProPro	Everything in Free, no cap, plus text-message notifications paid for with credits.
MaxMax	Everything in Pro, plus multiple staff lanes, Dynamic Scheduling, per-lane delays and multi-location organisations.

Free
One queue, QR joining, live positions and wait estimates. Capped at a fixed number of customers served in total, not per month.
ProPro
Everything in Free, no cap, plus text-message notifications paid for with credits.
MaxMax
Everything in Pro, plus multiple staff lanes, Dynamic Scheduling, per-lane delays and multi-location organisations.

The Free cap is a lifetime total

The Free plan counts every customer you have ever put through the queue, and it counts no-shows as well as completed visits. It does not reset at the start of a month.

Managing your subscription

Upgrades, downgrades, card changes and cancellation all run through the billing area of your dashboard. If a renewal payment fails, your plan and features keep working while the payment is retried, and a banner tells you to update your card. Nothing is switched off without warning.

Common questions

Buying and tracking credits is covered in notifications and SMS.