Cookie Policy

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and understand how you interact with the service. LineMarshal uses cookies and similar technologies to operate, secure, and improve our platform.

LineMarshal only uses strictly necessary cookies required to operate the service. We do not use advertising cookies, tracking pixels, or third-party analytics cookies. All cookies we set are first-party and essential for authentication, security, or core queue functionality. Our website analytics, described below, uses local storage rather than cookies.

On our public website (not inside the app, and not on customer queue pages) we measure visits with our own analytics. Nothing is shared with an analytics or advertising company.

• Stored on your device: two random identifiers in your browser's local storage, not cookies: lm_vid, a visitor id replaced after 13 months, and lm_session, a visit id that ends after 30 minutes without activity.
• What we record: the pages you view, how long each page is in view and how far you scroll, the links you click, the site or campaign that brought you, and your device type and country.
• What we do not record: your IP address, your browser's identifying details, or anything you type into a form.
• Conversions: if you send our contact form or create an account, we note that it happened and link it to the visit (and to the new account), so we can see which pages help people decide. The content of a message is never part of this.
• Retention: analytics records are deleted 180 days after the visit.

We respect Global Privacy Control and Do Not Track: if your browser sends either signal, nothing is recorded. You can also turn analytics off for this browser here.

Third-party services we use, such as Stripe for secure payments, may also set cookies necessary for fraud prevention and processing. For example, Stripe may inject cookies like __stripe_mid and __stripe_sid when you interact with the checkout or billing portal. These cookies are governed by Stripe's Privacy Policy. LineMarshal does not control or have access to third-party cookies.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept the queue_token or authentication cookies, you may not be able to use LineMarshal.

Most browsers allow you to:

• View all cookies stored by a website
• Delete individual or all cookies
• Block cookies from specific sites
• Set preferences for first-party vs. third-party cookies

We may update this Cookie Policy from time to time. Changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this page periodically.

If you have questions about our use of cookies, contact us.