A queue app with nothing for your customers to download
LineMarshal is a queue app that lives in the browser. Customers get the full app experience, live position, wait time, and alerts, by scanning a QR code, and your staff run the queue from any device without installing a thing.
No credit card. Live in under five minutes.
The problem with most queue apps is the word app. Asking a first-time customer to download something just to wait in line kills adoption on the spot. LineMarshal delivers the same experience as a web page that opens from a scan, so everyone uses it.
Customers get a live status page that behaves like an app, and with notifications turned on they can lock their phone and still be alerted. Staff get a real-time dashboard that works in any browser on any device.
Why app-based queue products lose customers at the download step
Count the steps a downloadable queue app asks of a first-time customer standing in your doorway. Find the right app in a store full of similar names, wait out the download on your lobby wifi, open it, allow notifications, create an account, verify a phone number, then find your business inside it. Every one of those steps is a place to quit, and people quit at all of them. The ones who bail halfway walk up to the desk and ask to be added by hand, which hands the work straight back to the staff member the app was supposed to free.
A scan skips the entire funnel. The customer points the camera they already have open at a printed QR stand, taps the link, types a name and a phone number, and they are in line. It takes seconds, it works the first time, and it works as well for the person who will never come back as it does for a regular. Anyone who cannot scan, or does not carry a smartphone, is still added by hand from the staff board in a few seconds, so nobody sits outside the system.
The app experience, delivered as a web page
Skipping the download does not thin out the customer side. Once they join, their phone shows a live status page with their place in line and an estimated wait that recalculates as the people ahead of them are served. They can lock the screen, leave the building, or run an errand, because the spot is held for them rather than by them. On the Max plan a text lands as their turn approaches, and on supported phones they can switch on browser push too, so the alert reaches them with the page closed.
Living on the web pays off in the boring ways as well. There is no version to update, no store review to wait on, and nothing left on a phone after a single visit. Someone who uses LineMarshal at a clinic on Tuesday and a barbershop on Friday scans a different code and gets the same status page, with nothing accumulating on their phone. And because joining is just a link, it works the same from a text message or a button on your website as it does from the code by the door.
For your staff, the app is a browser tab
Your team gets the thing people usually mean by an app: a real-time board with everyone on it. Open it on the front-desk computer, on a phone in an apron pocket, and on a tablet out on the floor, and all three stay in sync as the line moves. From any of them you call the next person, skip someone who stepped out, mark a no-show, reorder the line, or add a customer by hand. Nothing gets installed on those devices, so a new hire needs a login and a link, not an IT ticket.
Two more screens come out of that same browser. The lobby TV display is on every plan: open the display view on any screen that has a browser and the room can see who is being served. Analytics are on every plan too, reporting Customers Served, Busiest Hour, Avg Wait Time, Avg Service Time, Show Rate, and No Shows over the last 7, 14, or 30 days, with a per-provider breakdown on Max. Max is also where multi-provider lanes, SMS, Any Available routing, and the provider day calendar live, and none of that changes the install story, because there is still nothing to install.
How it works
Scan in. Text through. Dashboard in control. Book if you want a time.
Scan to join
Customers point their phone camera at a printed QR stand and they are in line. No app to download, no account to create, no kiosk to buy or maintain.
Texted when ready
A heads up text lands as their turn approaches, then a final alert says come back. People wait in the car, run an errand, or grab a coffee instead of crowding your lobby.
Run it from any browser
Staff watch the live queue, call the next person, and reorder on the fly. A lobby TV shows positions so the room stays calm and nobody asks how much longer.
Appointments in the same line
On the Max plan the same scan can book a time. Customers pick a named provider and a slot for later today, or join the walk-in line, and both land in one queue. Walk-ins fill the gaps around the booked time instead of stacking up behind it.
Appointments and walk-ins on one calendar
On the Max plan, every provider gets a live day calendar. Customers can book a same-day time with a named provider or join as a walk-in, from the same QR scan. Block out lunches and meetings, and walk-ins drop into the open gaps automatically. The wait times you show customers count those gaps, so the number on the screen always matches the room.
- A day timeline for every provider, doctor, stylist, or technician
- Block out lunches, meetings, and booked appointments in two taps
- Customers can book a same-day time with a named provider, or join as a walk-in
- Walk-ins drop onto the calendar automatically, flowing around each block
- Drag any appointment or block to a new time and the day re-flows around it
- Wait times update live and count the real gaps, so the number on the screen matches the room
Dr. Gupta
On shiftWhy teams choose LineMarshal
Modern queue management without the hardware, the contract, or the wait.
Under 5 min
to set up your first queue
$0
to start, no credit card
No app
works in any phone browser
SMS + push
so no one misses their turn
Frequently asked questions
Is there an app to download?
No. LineMarshal runs in the browser for both customers and staff. Customers scan a QR code to get an app-like status page, and there is nothing to install.
Can customers get notified without an app?
Yes. They get SMS texts, and on supported phones they can also enable browser push notifications, so they are alerted even with the page closed.
Does the staff side need an app?
No. Staff open the dashboard in any browser. It works on a phone, tablet, or computer with no installation.
Is a browser-based queue app as good as a native app?
For a queue, yes, and in practice better. A customer needs three things: a live position, an honest wait estimate, and an alert when their turn is close, and a web page does all three. What a native app adds on top is an install step, and that step is where most first-time customers drop out. LineMarshal keeps the capability and removes the download, which is why nearly everyone who scans actually ends up in line.
Do customers have to keep the queue page open on their phone?
No. They can lock the phone or close the tab and their place is unaffected, because the line lives on the server rather than inside the page. On the Max plan a text goes to their phone number as their turn approaches, so the alert reaches them no matter what is open, and on supported phones browser push does the same. Reopening the link shows their current position and estimated wait, refreshed to the moment.
Does the queue app work on iPhone and Android?
Yes, on both, plus tablets and laptops. There is no separate iOS or Android build to keep in step, because the customer side is a web page any modern phone browser opens and the built-in camera does the scanning. Staff run the dashboard from the same kind of browser on whatever device is nearest. If a customer has no smartphone at all, your team adds them to the line by hand in a few seconds.
How much does the LineMarshal queue app cost?
It starts free for up to 50 customers a month, including QR check-in, the live board, the lobby TV display, and analytics. Pro is $49 a month for unlimited volume and banner notifications. Max is $69 a month and adds SMS, multi-provider lanes, Any Available routing, and the provider day calendar. There are no app store fees and no per-device licenses on either side, because there is no app to distribute.
Ready to clear your lobby?
Start free. No credit card required. Set up in under five minutes.