Queue management software for service desks and in-person support
For walk-up service desks, support counters, and help centers, LineMarshal manages the in-person line the way a call center manages calls: every visitor in a fair queue, routed to the next available agent, with live wait times on display.
No credit card. Live in under five minutes.
Phone systems have managed call queues for decades. The in-person side of a service desk often has nothing but a clipboard. LineMarshal brings the same discipline to the counter: visitors join one queue, the next available agent is matched automatically, and everyone can see where they stand.
Each agent or window can run its own line, and Any Available routing sends each visitor to the shortest one with fair tie-breaking. SMS alerts let people step away from a crowded waiting area and return exactly when it is their turn.
How it works
Scan in. Text through. Dashboard in control.
Scan to join
Customers point their phone camera at a printed QR stand and they are in line. No app to download, no account to create, no kiosk to buy or maintain.
Texted when ready
A heads up text lands as their turn approaches, then a final alert says come back. People wait in the car, run an errand, or grab a coffee instead of crowding your lobby.
Run it from any browser
Staff watch the live queue, call the next person, and reorder on the fly. A lobby TV shows positions so the room stays calm and nobody asks how much longer.
See the whole day on one calendar
On the Max plan, every provider gets a live day calendar. Block out lunches, meetings, and booked appointments, and walk-ins drop into the open gaps automatically. The wait times you show customers count those gaps, so the number on the screen always matches the room.
- A day timeline for every provider, doctor, stylist, or technician
- Block out lunches, meetings, and booked appointments in two taps
- Walk-ins drop onto the calendar automatically, flowing around each block
- Wait times update live and count the real gaps, so the number on the screen matches the room
Dr. Gupta
On shiftWhy teams choose LineMarshal
Modern queue management without the hardware, the contract, or the wait.
Under 5 min
to set up your first queue
$0
to start, no credit card
No app
works in any phone browser
SMS + push
so no one misses their turn
Frequently asked questions
Can it route visitors to the next available agent?
Yes. On the Max plan each agent or window has a queue, and Any Available routing assigns each visitor to the shortest line automatically, balancing the load across the team.
Is this for phone calls or in-person visitors?
LineMarshal manages the in-person line, the people physically waiting for a counter or agent. It complements a phone system rather than replacing it.
Can supervisors see wait times and volume?
Yes. The analytics tab reports customers served, average wait, busiest hours, and your real service time, so supervisors can staff to demand.
Ready to clear your lobby?
Start free. No credit card required. Set up in under five minutes.